Privacy policy

Privacy Policy
Last updated: 27 September 2026

This policy explains how Britannia Gold Exchange LTD ("we", "us", "our") collects and uses your personal information when you use our website, request a postal kit, sell items to us or contact us. We are the data controller for your personal information.

Contact: Britannia Gold Exchange LTD (company number 17327003), 117 Albert Wing, The Argent Centre, 60 Frederick Street, Birmingham B1 3HS. Email team@britanniagoldexchange.co.uk or call free on 0800 233 5323.

1. Information we collect

  • Contact details: your name, postal address, email address and phone number, when you request a kit or contact us.
  • Details of your items: the information on your valuation form, and the weight, purity and value of your items. We also keep photographs and video recordings made while we open, test and value your parcel.
  • Payment details: your bank account details (or PayPal details or postal address for a cheque) so we can pay you.
  • Identity and ownership checks: where we ask for them, copies of identity documents, proof of address and proof of ownership.
  • Communications: emails, calls, WhatsApp messages and other messages you send us, including complaints.
  • CCTV: images recorded by CCTV at our premises, including when you visit us in person.
  • Website data: information about your device and how you use our website, collected through cookies and similar technologies (see section 7).
  • Reviews: if you leave a review through our review partners, the review and the name you give.

2. How we use your information and our legal basis

  • To provide our service (sending your kit, receiving and valuing your items, making you an offer, paying you or returning your items): because this is necessary for our contract with you.
  • To meet our legal obligations, including identity checks, preventing fraud, money laundering and the sale of stolen goods, keeping tax and accounting records, and responding to lawful requests from the police or other authorities: because we are legally required to.
  • To protect you and us, including recording the opening and testing of parcels, CCTV at our premises and handling complaints and disputes: because we have a legitimate interest in keeping a secure, accurate record of every transaction.
  • To improve our website and service: because we have a legitimate interest in running our business well.
  • To send you news and offers by email, only if you have signed up: with your consent, which you can withdraw at any time using the unsubscribe link in any email.
  • To invite you to review our service after a transaction: because we have a legitimate interest in collecting feedback. You can ask us not to send these invitations.

3. Who we share your information with

We do not sell your personal information. We only share it where needed, with:

  • Royal Mail, to deliver your kit and return your items;
  • Shopify, which hosts our website and stores order and customer information for us;
  • our bank and PayPal, to make payments to you;
  • review providers such as Trustpilot and Judge.me, if we invite you to leave a review;
  • our professional advisers, such as accountants and lawyers;
  • the police, HMRC or other authorities, where the law requires or allows us to, for example to help prevent or investigate crime.

4. International transfers

Some of our service providers, including Shopify, may process your information outside the UK. Where they do, we rely on safeguards recognised by UK law, such as adequacy regulations or the UK International Data Transfer Agreement or Addendum.

5. How long we keep your information

  • Records of transactions, including valuations, payments and identity checks: normally 6 years after the transaction, to meet our legal, tax and accounting obligations.
  • Recordings of parcel opening and testing: for as long as needed to deal with any query or dispute about the transaction.
  • CCTV footage: for a limited period, unless it is needed to investigate an incident.
  • Marketing preferences: until you unsubscribe.
  • Kit requests that do not lead to a transaction: for up to 12 months.

6. Your rights

Under UK data protection law you have the right to:

  • ask for a copy of the personal information we hold about you;
  • ask us to correct inaccurate information;
  • ask us to delete your information, where we are not required to keep it;
  • ask us to restrict or stop using your information in certain circumstances, or object to our use of it based on legitimate interests;
  • withdraw consent to marketing at any time;
  • ask for your information in a portable format.

There is no charge for making a request. To make one, contact us using the details above. We may need to confirm your identity first, and we will respond within one month.

7. Cookies

Our website uses cookies that are needed for it to work, and, with your permission, cookies for analytics and marketing. You can choose which optional cookies to allow using the cookie banner on our website, and change your choice at any time. Our website is hosted by Shopify, which also processes some information about your visit; see the Shopify Privacy Policy for details.

8. Security

We protect your information with appropriate technical and organisational measures, including restricted access and secure systems. No method of sending information over the internet is completely secure, so please do not send sensitive documents by unencrypted email unless we ask you to.

9. Age

Our service is only for people aged 18 or over, and we do not knowingly collect information about children.

10. Complaints

If you are unhappy with how we have used your information, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.