FAQs
About the Free Gold Kit
Is the postal gold kit really free?
Yes — the kit, postage, insurance, and return delivery (if you decline our offer) are all completely free. There are no hidden fees at any stage.

Why do you offer the kit for free?
We want to make selling gold as easy and risk‑free as possible. Offering a free kit removes barriers and lets you try our service with no obligation.

What does the kit include?
Your kit contains a prepaid insured envelope, a tamper‑proof gold bag, a valuation form, and a simple step‑by‑step guide.

Sending Your Gold
Is it safe to send gold through the post?
Yes. We use Royal Mail Special Delivery — the safest postal method in the UK. It includes tracking, insurance, and guaranteed delivery.

How much insurance is included?
Your return envelope is insured up to £750 as standard. Higher cover can be arranged on request.

Do I need to weigh or value my gold before sending it?
No. Our experts handle all weighing, testing, and valuation once your items arrive.

Can I send multiple items?
Absolutely. You can send as many gold items as you like in one kit.

Can I send silver, platinum, or other metals?
Yes — we buy most precious metals. If you’re unsure, check our gold eligibility guide.

Valuation & Pricing
How do you calculate the value of my gold?
We test purity (carat), weigh each item, and calculate your offer based on the live gold market price at the time of valuation.

Do you buy broken or damaged jewellery?
Yes — condition doesn’t matter. We buy broken, tangled, or scrap gold.

Do you buy unhallmarked gold?
Yes. We test all items using industry‑standard equipment to determine purity.

Will you contaact me before paying me?

Yes. You’ll receive your valuation first. Payment is only made once you accept the offer.

Payments
How quickly will I be paid?
Most customers receive payment within minutes of accepting their offer.

What payment methods do you offer?
We offer bank transfer, PayPal, or cheque — whichever you prefer.

Is there any obligation to accept the offer?
No. If you decline, we return your items free of charge, fully insured.

Returns & Declined Offers
What happens if I don’t accept the valuation?
We return your items immediately, using insured Special Delivery at no cost to you.

Will my items be returned in the same condition?
Yes. All items are handled carefully and returned exactly as received.

Do you charge a return fee?
Never. Returns are always free.

Delivery & Processing
How long does the kit take to arrive?
Most kits arrive within 1–2 working days.

How long does the whole process take?
Most customers complete the entire process — from requesting the kit to receiving payment — within 3–5 days.

Do you accept kits from anywhere in the UK?
Yes. We serve customers across England, Scotland, Wales, and Northern Ireland.

Security & Trust
How do you ensure my gold is handled securely?
All packages are opened under CCTV, and every item is logged, tested, and weighed by trained professionals.

Are valuations recorded?
Yes. We keep a secure record of all valuations for transparency and customer protection.

Do you have a physical location I can visit?
Yes — customers are welcome to visit our branch if they prefer to sell in person contact us to make an appointment.

Miscellaneous
Can I request more than one kit?
Yes — you can request additional kits at any time.

Can I track my gold once it’s posted?
Yes. Royal Mail Special Delivery includes full tracking.

What if my kit doesn’t arrive?
Just contact us and we’ll send a replacement immediately.